Checkout & Shopping Cart Issues
TOPIC: Trouble Checking out, using a Coupon Code or Gift Voucher, Payment methods
Firstly, thank you for shopping with Fresh Beauty Co.
We hope the information below is helpful but if not please, please contact us so we can help you checkout and complete your order. You can email us at support@freshbeautyco.co.nz, please use the subject line 'Checkout Issues' for a super-fast response.
Common issues with checkout:
1. Name and email not filled out correctly, please ensure you fill out all the fields with correct information to ensure easy checkout. If you are a Loyalty Club member and having difficulty logging in please go here.
2. Gift cards or discount codes not working or being accepted. Please make sure you are entering the gift card number or discount code correctly without any space between the letters.
3. Credit card decline - if you get an error message when trying to check out with your credit card please take a screenshot and or record the message and email us support@freshbeautyco.co.nz, use the subject line 'Checkout Issues' for a super-fast response.
4. Payment options not loading if you get an error message when trying to check out with your credit card please take a screenshot and or record the message and email us support@freshbeautyco.co.nz, use the subject line 'Checkout Issues' for a super-fast response.
5. Error pages - if you get any blank pages or error messages please take a screenshot and or record the message and email us support@freshbeautyco.co.nz, use the subject line 'Checkout Issues' for a super-fast response.
6. Multiple charges on the card - You may have hit the button twice or sometimes a delay or poor connection can reload the page. Not to worry we can assure you that any duplicate charges will be refunded if this happens.
We hope the above has helped but again please contact us so we can help you checkout and complete your order. Email us at support@freshbeautyco.co.nz and use the subject line 'Checkout Issues' for a super-fast response.
Thank you.
Fresh Beauty Co. Team