Product Quality & Authenticity

TOPIC: Product Quality and Authenticity

Always  shop with confidence at Fresh Beauty Co. New Zealand. 

We are pleased to advise that every product sold on Fresh Beauty Co. is 100% authentic and genuine.

Fresh Beauty Co. has been a leading online retailer for more than 15 years, and this would not be the case if we sold anything other than authentic, fresh, perfect quality products. We ensure to constantly review and check all of our supplies and have procedures in place including barcode/batch lookup procedures to ensure what we offer on our website is the latest and highest quality product.

You can feel confident shopping with us, knowing we have a complete customer satisfaction guarantee.

Should you still be concerned please email us at support@freshbeautyco.co.nz with an image of the product, the barcode and batch code of the pieces you have received, so that the brand can confirm the place and date of manufacture. Please use the subject line: 'Product issue' and your order number.

You can read more about our return and exchange policy here. 

VERY IMPORTANT - If your email is not received as specified above this may cause delays.

Thank you.